Unattended Remote Control
Take full control of a device with no one standing next to it and no prompt for the device to accept. Built for kiosks, signage, and vending machines.
Explore →Product/Remote Support
Solve it remotely, skip the truck roll
Resolve issues on devices you'll never touch. Unattended remote control, live screen viewing, and full diagnostics turn a truck roll into a console session.
What you get
Full control, zero site visit
Everything a technician could do standing in front of the device, Hive gives them from anywhere, with a complete record of what happened.
Live Screen Viewing
Watch exactly what the screen is showing in real time before you touch anything, so you diagnose before you act.
Explore →File Transfer
Push a config file, pull a log bundle, or replace a corrupted asset directly on the device.
Explore →Screenshots & Recordings
Capture a screenshot or record a full session for a ticket, an escalation, or a training example.
Explore →Log & Logcat Collection
Pull application and system logs on demand without asking anyone on site to plug in a cable.
Explore →Network Diagnostics
Signal strength, latency, DNS, and connectivity history, checked from the console in seconds.
Explore →Recovery actions
Most fixes take seconds, not visits
01
App Restart & Cache Clearing
Kill a frozen app, clear its cache, or force-stop and relaunch: the fixes that solve most kiosk issues, done in seconds from the console.
- Force-stop, restart, or clear cache for any installed app
- Clear system cache and storage without a factory reset
- Batch these actions across a group when it isn't just one device
02
Remote Reboot
Restart the device itself when the fix needs to go deeper than the app layer. It rejoins the fleet and reapplies policy automatically.
- Soft reboot or full power cycle, triggered remotely
- Automatic reconnection and policy re-sync after restart
- Scheduled or on-demand, individually or fleet-wide
Syncs with your ITSM
ServiceNow
Jira Service Management
Zendesk
Freshservice
PagerDuty
Every session opens, updates, and closes a ticket automatically. See all integrations →
Collaboration & auditing
Every session, on the record
03
Technician Collaboration
Bring a second technician into a live session, hand off control mid-fix, or have a specialist observe without taking over.
- Multi-technician sessions with live hand-off
- Observer mode for training or escalation review
- In-session notes attached to the device history
04
Privacy, Permissions & Session Auditing
Remote access to a customer-facing device is a privileged action: Hive treats every session as one, from consent to closeout.
- Granular permissions control who can start a session and where
- Full audit log: who connected, when, what they did, how long
- Recordings retained under your data-residency and retention policy
The onsite-visit math
The truck roll you didn't need
- Truck rolls avoided, fleet-wide
- Dramatically fewerTruck rolls avoided, fleet-wide
- To a live remote session
- <60sTo a live remote session
- Issues resolved without a technician on site
- MostIssues resolved without a technician on site
- Typical remote session length
- Minutes, not hoursTypical remote session length
Questions
Remote support, answered
Can a device owner see or block a remote session?
Yes. Session indicators and permission policies are configurable per device, and any session can be scoped to require local acknowledgment first if your policy calls for it.
Are sessions recorded by default?
Recording is optional and policy-driven. When enabled, recordings are stored under your data-residency and retention settings and tied to the session's audit entry.
What's the difference between remote control and remote reboot?
Remote control lets a technician interact with the live screen; remote reboot restarts the device itself and is available even when the device is unresponsive to normal control.
Does remote support work over unreliable networks?
Sessions reconnect automatically after a drop, and commands like reboot or cache-clear queue and execute the moment the device reconnects.
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